SMS for councils and local government in New CaledoniaEvery household told, from Grande Terre to the Islands.
Water outage, cancelled ferry, cyclone pre-alert: your departments draft the message, a manager approves it, and you know exactly which residents received it.
Updated on · SMS PRO team
New Caledonia's bulk SMS pioneers since 2016. For councils, provinces, intermunicipal bodies and public institutions.
140 characters · 1 SMS
Every department, its own account
Water, civil registry, transport: each one sends from its own account, inside the council's organisation.
Signed off before it goes
For accounts that require approval, a manager approves, edits or rejects every send.
Every resident accounted for
Delivered, not delivered or not confirmed: you know which households to reach another way.
One resident, one SMS
On two lists? When the text is identical, they still get it only once.
A notice goes out. The town lights up.
Pick the notice, tick the areas. It gets the manager's sign-off, goes out in the council's name, then each resident lights up as the network confirms delivery. Anyone left in the dark, the front desk calls.
1. The notice
Example Council: water cut on Tuesday from 8 am to 12 pm in the North and Centre areas, for network works. Thank you for your understanding.
2. The areas
- Prepared by the water department
- Manager's approval
- Sent as COUNCIL EX
- Network receipts, resident by resident
4 residents to reach another way: the front desk knows exactly who to call.
The water outage, announced the day before.
Not discovered at the tap.
The water department ticks the North and Centre areas, and the SMS goes out in the council's name. Resident by resident, the send details show whether it arrived: the front desk knows which households to call.
Send to an entire list · Delivered, not delivered, not confirmed
Thursday's ferry is cancelled.
The island knows before heading to the wharf.
The transport officer drafts the SMS in the department's account. It goes out as soon as a manager has approved it, and its link leads to the details, with clicks counted day by day.
When the sky turns heavy,
the message is already written.
One template per alert level, reviewed at the start of the season and shared with on-call staff. On the day, all that's left is to check the wording and tick the groups. At home, people bring in the table and fill the water containers.
114 characters · 1 SMS
Residents sign themselves up.
And leave whenever they like.
A QR code at the town hall front desk: residents sign up and confirm by SMS. If they opt out through the opt-out link, their number is set aside across every council account, even for a send already scheduled. Your existing lists import from Excel.
QR code sign-up and the STOP list · Importing a list from Excel
Write your
council's next notice.
- Open with the council's name: residents know at once who is writing.
- Say what, where and when. Put the details behind a short link.
- Keep it to a single SMS: the character counter tells you.
129 characters · 1 SMS · 31 left before SMS no. 2
Since 2016, New Caledonian organisations have sent their SMS with us.
Lists, messages and their history are stored in New Caledonia, in the 
Stratos sovereign cloud. SMS to New Caledonian mobiles go out directly on the local mobile network.
Council SMS alerts: your questions answered.
Can a manager approve every send?
Yes. A department's account can be set to require approval: each send waits until a manager approves, edits or rejects it. You can also let sends below a number of recipients you choose go straight out.
How do we build the list of residents?
Through voluntary sign-up: put a QR code at the front desk or in your publications, and residents sign themselves up, then confirm by SMS. You can also import your existing lists from Excel or a CSV file.
Does an information message count as marketing?
No, as long as it promotes nothing. A water outage, a cancelled ferry crossing or instructions ahead of a cyclone are information messages.
Can several departments use the same sender ID?
Yes. The administrator assigns sender IDs account by account. Each name, 10 characters at most, is registered for you with the local operator, then checked with a real send.
Where is residents' data stored?
In New Caledonia, in the Stratos sovereign cloud: numbers, messages, their history and survey answers. Some features rely on services located outside New Caledonia: artificial intelligence, the platform's emails and SMS sent abroad. Only the information needed for the operation is passed on to them; your data stays stored in New Caledonia.
Related pages
SMS for schools
Absences, parent meetings, staff training days: messages to parents.
Sender ID
How your council's name appears on screen, and how it gets registered.
SMS regulations
Information or marketing, opting out: the rules that apply here.
Security and data
Where data is stored, who can access it, and for how long.
Your next notice deserves to be read from Grande Terre to the Islands.
Tell us which departments write to residents, and who needs to sign off. Since 2016 we have sent SMS for New Caledonian organisations: an adviser in Nouméa walks you through a send, from a staff member's draft to each resident's status.
50 free SMS to try, no commitment: contact@smspro.nc