SMS delivery receipts and click trackingYou know who got it. And who to call.
When you text a New Caledonian mobile, the network sends back a delivery receipt. We only say “delivered” once it has confirmed it, and every link counts its clicks.
New Caledonia's bulk SMS pioneers since 2016: an adviser in Nouméa walks you through a send, recipient by recipient, based on your own case.
Updated on · SMS PRO team
140 characters · 1 SMS
Words that tell the truth
Delivered, not delivered, not confirmed: nothing gets rounded up.
Who to call, at a glance
Failures and silences are set apart, name by name.
Genuine failures, resent
Anyone who already has the message won't get it twice.
Ten years of delivery receipts
Since 2016, we have followed New Caledonian organisations' texts all the way to the phone.
The SMS goes out at 5 pm. The reports come back, one by one.
For texts sent to a New Caledonian mobile, the network returns a delivery receipt: SMS PRO matches it to the message and records when it arrived. Watch the send fill up, sort it, then resend the one failure.
Illustration, fictitious data.
- Jane DOESent at 5:00 pmPending
- John DOESent at 5:00 pmPending
- Sam EXAMPLESent at 5:00 pmPending
- Kim DEMOSent at 5:00 pmPending
- Alexandra-Marie E.Sent at 5:00 pmPending
- Leah MODELSent at 5:00 pmPending
- Lou TESTOpted out (STOP), not sentSet aside
- Noa FICTIONLandline, not sentSet aside
Delivery receipts are coming back from the network, one by one.
No report after 24 hours? We say “not confirmed”. Never “delivered”.
Neither delivered nor lost: we just don't know, and we say so. When you read “delivered”, the network has confirmed it, and the time shown is the time it arrived.
The mobile network confirmed delivery, and the time it arrived is recorded.
The network reported a failure: check the number, then resend.
Nothing came back within 24 hours. If it's urgent, pick up the phone.
Not sent, and you see why: opted out, invalid, duplicate or landline.
“I never got it.”
The answer is right in front of you.
Open the send: for each recipient, the exact message they received, its status and the time it arrived. The parent on the phone has an answer before they finish their sentence.
Resend the failures.
Not the people who already have it.
The Resend button sends the message again to failed recipients only. Fix a mistyped number first; for an urgent message, calling those not confirmed clears up the doubt faster.
“Delivered” means it reached their phone.
In town, in a tribal village or out on the Islands, the delivery receipt tells you the SMS reached the mobile. It doesn't tell you whether it was read, so we never claim it was.
Sent, delivered, clicked, converted: the whole journey.
Every short link counts its clicks by day and by hour, the devices used and the number of unique visitors. These are numbers, not a list of names.
Sent
The message goes out, right on time.
Delivered
The network's report confirms it.
Clicked
The short link counts its visits.
Converted
A pixel or a webhook closes the loop.
One dashboard,
and reports that come to you.
A send history you can search by number and export as CSV. Statistics by period, by sender and by account. Email reports every day, every week or every month.
Your software can keep track, too.
The documented REST API tells you whether a recipient got their SMS, and signed webhooks notify your software whenever a status changes.
What we don't measure.
An SMS doesn't send a read receipt: we measure delivery and clicks, not reading.
Whether it was read
“Delivered” means it reached the phone, not that its owner read it.
The name of whoever clicked
You know how many people opened the link, not which ones.
Texts sent overseas
The delivery receipt described here covers New Caledonian mobiles. Texts overseas travel by international routing.
We don't promise any delivery rate: you see the rate of your own sends.
Your questions, answered.
What does “not confirmed” mean?
It means the SMS was handed to the network, but no delivery receipt came back within 24 hours. It is neither delivered nor lost: we simply don't know. SMS PRO never shows it as delivered. For an important message, a phone call clears up the doubt.
Do texts sent overseas get a delivery receipt?
The delivery receipt described on this page applies to texts sent to New Caledonian mobiles, which go out directly through the local operator. Texts to other countries travel by international routing.
Can I see who read the SMS?
No. An SMS doesn't send a read receipt: we measure delivery and clicks, not reading. To know who opened a document, send it as a letter by link instead: its read report tells you who opened it.
Are clicks from link previews counted?
No. The bots that build link previews in messaging apps are left out of the count. A preview that appears automatically is not a click.
Can I export the send history?
Yes, as a CSV file, from the send history. Statistics can be broken down by period, by sender and by account, and reports can be emailed to you daily, weekly or monthly.
Related pages
Teams and approval
One account per department, statistics per account and a review before anything goes out.
STOP and opt-outs
Why a number is set aside, and how the STOP list covers your whole organisation.
Appointment reminders
The reminder goes out from the calendar, and by morning you know who didn't get it.
Know who to call before your first coffee.
Ten years of sending for New Caledonian organisations, since 2016. Tell us what you send: an adviser in Nouméa will walk you through a send on your own case, from the first delivery receipt to the last click.
50 free SMS to try, no commitment: contact@smspro.nc