Privacy and dataYour data, your choice. Everything else, spelled out.

Who is responsible

For this site and the requests it receives, the data controller is Pacific Consulting, 12 route de l'Anse Vata, 98800 Nouméa, reachable on (+687) 23.04.04 and at contact@smspro.nc. SMS PRO is a Pacific Consulting brand.

Data that our customers process in the SMS PRO app falls under a different framework, described below.

The request form

The “Let’s talk about your needs” form is used to request a call back, a demo, a proposal, a new account or API access.

What you send us

• Your name and phone number, the only required fields.
• If you provide them: your organisation, your email address, your message, a convenient time to call you, and the sender ID you would like.
• If you wrote an SMS in one of our tools and left the “Attach the SMS I wrote” box ticked: that draft.
• The context of your request: what you are after, your industry if you chose one, the page and button you came from, the site that referred you here, and the date and time.

Why

Only to get back to you about your request and follow it up: call you back, show you the app, send you a proposal, open your account. This information is not used to send you promotional messages, and it is never sold or passed on.

Who reads it

The Pacific Consulting team, in Nouméa. Each request is flagged to the team by email; that email may pass through a sending service located outside New Caledonia, which receives only the content of the notification.

How long

As long as it takes to handle your request and to follow up on the relationship that results from it. You can ask for it to be deleted at any time, without giving a reason.

Preventing abuse

To limit automated submissions, the server counts the requests received from the same connection over one hour. It does not store your IP address as is: it keeps only a hash of it, from which the address cannot be recovered. The form does not rely on any outside verification service.

The request log

Each request is written to one line of a log, so that none goes astray if an email fails to arrive. The log is kept on the server outside the public area of the site: it cannot be accessed from the internet, and only the account that runs the site can read it. It holds the form information described above and the connection hash, never the IP address as is.

Audience measurement and cookies

To see which pages are read and which tools are used, this site may measure its audience with Google Analytics. This measurement is off by default: until you click “Accept all” or turn measurement on under “Customise”, no audience measurement cookie is set. If you accept it, the data is aggregated, your IP address is anonymised, and nothing you type into the site’s fields is sent. No advertising cookie is used, and no social network tool is loaded.

Your choice is kept in your browser and can be changed at any time with the “Cookies” link at the bottom of every page. Like any website, the server also keeps technical logs (date, page requested, connection address), which are used for its security and for overall traffic statistics, without cookies.

Your browser’s memory

To save you starting over, the site keeps two pieces of information in your browser, and only there: they are not sent to us.

• The industry you chose (school, healthcare, retail and so on), so we can show you the right examples when you come back. It stays in your browser’s memory until you clear it.
• The SMS draft you write in our tools, so you can find it again in the form if you want to attach it. It disappears when you close the tab.

Your name, phone number and email address are never kept in your browser. If browser storage is turned off, the site works just the same.

You received an SMS sent with SMS PRO?

The organisation that wrote to you (your school, your clinic, your council, a shop) is responsible for your data: it decides who it writes to and why. Please contact it first.

If its message includes an opt-out link, open it, enter your number and confirm with the code you receive by SMS: you will no longer receive messages from that organisation, including any already scheduled. How opting out works.

You can also email us at contact@smspro.nc: we will forward your request to the organisation concerned.

Data held by app customers

When an organisation uses SMS PRO to write to its customers, patients, families or residents, it is the controller of their data. Pacific Consulting acts on its behalf, as a processor: we process this data to carry out its sends and provide the service, in line with its instructions.

This data is stored in New Caledonia, in the Stratos sovereign cloud. Some features rely on services located outside New Caledonia: artificial intelligence, the platform’s emails and SMS sent abroad. Only the information needed for the operation is passed on to them; the data stays stored in New Caledonia. Each organisation sets, in the app, how long its messages, contacts and responses are kept. What is stored, and how it is protected.

Your rights

You can ask to access the information that concerns you, to have it corrected or erased, to object to its processing or ask for it to be restricted, and, where the law provides for it, to receive it in a reusable format.

To do so, email contact@smspro.nc or write to Pacific Consulting, 12 route de l'Anse Vata, 98800 Nouméa. Give the phone number or email address you used in your request, so we can find your information.

The French Data Protection Act (loi Informatique et Libertés) applies in New Caledonia, and the GDPR has taken effect there by reference since 1 June 2019. The CNIL, the French data protection authority, is the competent authority: if you run into difficulty, you can refer the matter to it at www.cnil.fr.

If this page changes

It will be updated here, with its new date at the top of the page. Details of the site’s publisher and host are in the legal notice; our full contact details are on the Contact page.

This English version is provided for convenience; the French version prevails. Read the politique de confidentialité in French.