SMS for medical practices and health centres in New CaledoniaYou care for patients. The reminder takes care of itself.
Doctors, dentists, physios, health centres, opticians: appointments reminded straight from your calendar, cancelled slots offered to the patients waiting for one. All in your practice's name.
Updated on · SMS PRO team
New Caledonia's bulk SMS pioneers since 2016. An adviser in Nouméa shows you the reminder that would go out from your own calendar.
122 characters · 1 SMS
Your calendar, nothing else
Google Calendar, Outlook or Microsoft 365, connected read-only. The number simply goes in the appointment.
Every reminder visible first
The exact wording shows up ahead of time, and "Don't send" holds it back.
Your practice's name on screen
A plain text message: no app to install, no account to create for your patients.
Data kept close to home
Stored in New Caledonia, in the 
Stratos sovereign cloud.
Your calendar reminds
your patients for you.
SMS PRO reads the number in the appointment and sends the reminder at the time you choose, for example 24 hours ahead, with the first name, the day and the time. From Nouméa to the bush and the Islands, it arrives in your practice's name. A patient whose plans change calls the number written in the message.
A patient cancels. The ones waiting hear about it.
Patients waiting for an appointment form a group. One send from the practice computer, and each of them reads the same service message, with no promotion attached. Try it: cancel one of tomorrow's appointments.
Tap an appointment in the schedule to cancel it.
Illustration, fictitious data. Nobody can reply to a sender ID: the interested patient calls the number written in the message.
A slot opens up. A morning falls into place.
She had been waiting for an appointment for her daughter. The practice's text reaches her at the bus stop, and she calls the number in it. At the practice, the day keeps its rhythm.
The next day, your patients'
feedback arrives as charts.
After the appointment, a link to a short survey can follow. It opens in your practice's colours, and the report exports to PDF, PowerPoint or Excel.
The eye test is coming up.
The reminder goes out on the day.
Customers hear the moment their glasses are ready. On the date of their next eye test, read from your imported customer file, the text goes out by itself. Since it invites them back, it carries the store's name and the opt-out link.
119 characters · 1 SMS
114 characters · 1 SMS
Your booking software can be connected.
Connectors already exist for healthcare and optics. A few examples among others:
LOGOS
Confirming, reminding, moving and cancelling appointments.
Pneumo Premier
Confirmations and reminders straight from the practice's calendar.
MagOptique
Messages to customers, such as the reminder for their next eye test.
With the LOGOS and Pneumo Premier connectors, the reminder can go out the day before, at a set time. Using different software? Get in touch: we look at every integration request.
Several practitioners, several sites,
each with their own reminders.
One account per practitioner or per site, with its own calendar and surveys: feedback from Nouméa never gets mixed up with feedback from Koné. A message to all your patients can wait for a manager's approval.
Ten years of Caledonian SMS. Your patients' information stays stored right here.
New Caledonia's bulk SMS pioneers since 2016, we store your contacts, your messages and your survey answers in the Stratos sovereign cloud. Retention periods are adjustable, and IP addresses are never kept in plain text in the logs.
The right tone for a reminder,
in a single text.
- Name the practice, the day, the time, and a number to call: nobody can reply to a sender ID.
- Stay within 160 characters, longest first name included. The SMS character counter shows you where you stand.
122 characters at the longest · 1 SMS · 38 left before SMS no. 2
SMS for medical practices: your questions answered.
Can each practitioner's calendar be connected?
Yes. Each practitioner or each site can have its own account, with its own Google Calendar, Outlook or Microsoft 365 calendar connected and its own reminder rules, all within one organisation. An event can also carry several numbers, for example a parent's for a child's appointment.
Can we hold a reminder back?
Yes. Every scheduled reminder is listed with its exact wording, and the "Don't send" button removes it before it goes out.
How do we offer a slot that has just opened up?
Put the patients waiting for an appointment in a group, then send them a message from the practice computer. The message gives the day, the time and a number to call: nobody can reply to a sender ID, so the first person to call gets the slot.
Can our practice software send the reminders?
A connector already exists for LOGOS and Pneumo Premier: our team will look at setting it up with you. For other software, if it publishes a calendar or can call an API, we will look at connecting it with you.
Is an eye test reminder a marketing text?
It is safer to treat it as one, since it invites the customer to come back: the store's name at the start and the opt-out link at the end. For a promotion sent to a private individual, getting their consent first is the safest practice.
Is our appointment information kept?
For as long as your organisation decides: retention periods are adjustable. Your data is stored in New Caledonia, in the Stratos sovereign cloud. Some features rely on services located outside New Caledonia: artificial intelligence, the platform's emails and SMS sent abroad. Only the information needed for the operation is passed on to them; your data stays stored in New Caledonia.
Related pages
Appointment reminders
The sending rules, and a simulator to see when your reminder goes out.
SMS surveys
Feedback after the visit, read as charts.
Security and data
Where your data is stored, who can access it, and for how long.
Character counter
Does your reminder fit in a single SMS? Paste it in to find out.
Your patients in the loop, and your front desk can breathe.
Tell us which calendar or software you use, and who is waiting for an appointment with you. An adviser in Nouméa will call you back and show you the reminder that would go out, and the message that would offer your next cancelled slot.
50 free SMS to try, no commitment: contact@smspro.nc