SMS satisfaction surveys in New CaledoniaAsk for their opinion in a text. Get it back in colour for your meeting.
Satisfaction, sign-ups, maintenance requests: a survey in your colours opens straight from the SMS link. Responses come back as charts, ready to present.
New Caledonia's bulk SMS pioneers since 2016. An adviser in Nouméa shows you the survey, the text and the report.
95 characters · 1 SMS
In your colours
Your logo, your colour: people know straight away who is asking.
Opens with a tap
From the SMS link, in the browser. No account, no app.
Sends itself
After an appointment, with the delay you have set.
Read as charts
A ready-made report, exported to PDF, PowerPoint and Excel.
On a bench, between errands. Her feedback is in.
No paper form forgotten at the bottom of a bag, no phone call at the wrong moment. The link opens on her phone whenever it suits her, and a few taps are all it takes.
Put yourself in their shoes. The report follows.
Tap a score, as an Example Clinic patient would. The next question depends on your score, so everyone only sees what concerns them. Then your answer joins the report, alongside everyone else's.
Tap a score, as a patient would.
Question 1 of 2
How likely are you to recommend Example Clinic to a friend or relative?
Would you recommend the clinic? Responses by score
What did you like most? (scores of 9 and 10)
Illustration, fictitious data.
The appointment is still fresh in their mind. The survey arrives.
Has your appointment reminder gone out? The survey link follows, after the delay you set. Nobody has to remember to send it.
- Wednesday · The reminder goes out
- Thursday · The appointment takes place
- Friday · The survey follows
SMS satisfaction surveys: the answers arrive as charts.
Every question gets its own chart: what people love and what needs fixing stands out at a glance, along with the share of recipients who responded. On Monday morning, the team talks it through around the table.
For your other short links, see click tracking.
PowerPoint, for the meeting
The charts are ready to put on screen, question by question.
PDF, to share
A document to attach to the minutes or keep on file.
Excel, to dig deeper
Every response, for your own analysis.
A form in everyone's pocket.
A sign-up, a confirmation, a maintenance request: it arrives complete, with nothing to retype. The text carrying the link stays short. Check yours with the SMS character counter.
A tenant's maintenance request
The tenant describes the problem and picks the room: the request arrives complete.
94 characters · 1 SMS
The parents' meeting
Parents reply in two taps, and the school knows how many chairs to put out.
149 characters · 1 SMS
Updated on · SMS PRO team
Your questions, answered.
Does the recipient need an account?
No. They tap the link in the text and the survey opens in their phone's browser, in your organisation's colours. Nothing to install, no account to create.
Can the survey go out automatically after an appointment?
Yes. Once a text containing a word you choose has gone out, your appointment reminder for example, a second text can follow with the survey link, after the delay you set.
Can I export the responses?
Yes. The report exports to PDF and PowerPoint for a meeting, and the responses to Excel for your own analysis.
Can I see who hasn't responded?
The report shows the share of recipients who responded. If you need an answer from every single person, talk to an adviser: they will show you the approach that suits your case.
How many questions should I ask?
As few as possible. On a phone, a handful of short questions takes no effort. Conditional logic means nobody is asked a question that does not apply to them.
Related pages
Letters by SMS
A personal PDF letter sent by link, with a read report.
Payments by SMS
A personal payment link for each recipient, with their own amount.
Text a whole list
A personalised message for everyone, checked before it goes out.
They have something to say. Give them the chance.
Tell us what you want to find out, and from whom. Since 2016, we have been sending texts for New Caledonian organisations: an adviser in Nouméa will show you the survey, the SMS and the report that would go with it.
50 free SMS to try, no commitment: contact@smspro.nc